IT Support in Lockdown - Let's Start Again

How well has your IT Support company been looking after you during lockdown?

A lot of people have been distressed at just how little ‘support’ they got from their IT Support company in the lockdowns.

We’ve been chatting to a lot of local business owners and managers in the Cotswolds over the last few weeks and we’ve heard some genuinely unhappy stories about the dreadful service from seemingly indifferent IT Support companies. Of course, every lockdown has been so sudden most businesses were caught on the hop but like all IT Support companies, we have had the busiest year in our history. We even took on more staff to manage demand.

Critically, during this time we put our clients and their teams first, making sure they were correctly set up for safe and secure at-home working. Then we called them regularly to check-in and see what frustrations they had whilst working from home. And of course we did whatever we could to help fix those frustrations (the only thing we couldn’t help with was home schooling!).

We’ve been so humbled to receive fantastic praise from our clients like this:

"Excellent service, so friendly and helpful. Currently doing a great job for people who are more reliant than ever on having computer and internet access - in a safe, hygienic way during the pandemic." Helen Pike

If you’re even slightly dissatisfied with your current IT Support company, we really should talk

(if you don’t yet have IT Support, then we definitely should talk!)

Many IT Support companies rose to the challenge and really looked after their clients. Others had their chance to shine but for whatever reason, didn't - and they’re unlikely to improve in the months ahead.

These disruptive lockdowns have shown business owners and managers just how invaluable good IT Support really is to keeping your business afloat and operational.

Now let us show you just how instrumental great IT Support is!

I’ve made it super-easy for us to have a short discussion. Below is a live calendar allowing you to book a 15 minute call – online video, or telephone - at a time that suits us both.

Before you do, it’s really important you know:

• It’s just an exploratory call at this stage
• There’s no commitment to buy anything, ever
• Our focus is to make your life easier
• No matter how long you have left on your existing contract, we should still talk
• I’ll freely give you as much strategic advice as you like - all fully confidential
• After 35 years in the business, helping companies be more productive and profitable with the right technology is what I do best

Make your best IT decision yet and book your 15 minute call with Malcolm now: